At Professional Organiser Co, we value the trust you place in us. Respecting your privacy is important to us, and we’re committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we use and protect it, and your rights when you engage our services, visit our website, or interact with us.

What we collect

Depending on the services you require, we may collect information such as:

• Your name
• Postal and residential address
• Email address
• Telephone number
• Emergency contact details (where relevant)
• Billing and payment information
• Information about your organising goals, lifestyle and household
• Information about your property, including photographs, measurements, floor plans and inventories
• Details relating to your appointments and communications with us
• Information required for NDIS participants, including participant number, support coordinator details, plan manager details and service agreements
• Information you provide through enquiry forms, questionnaires or discovery calls
• Website usage information collected through cookies and analytics.

In some situations, we may also collect sensitive information where it’s reasonably necessary to provide our services safely and effectively. This may include information about disability, accessibility requirements or health conditions if you choose to share it with us or if it’s needed for us to deliver our services.

We only collect sensitive information with your consent or where otherwise permitted by law.

How we collect your information

Most of the information we collect comes directly from you when you:

• complete an enquiry form
• contact us by phone, email or social media
• book a consultation or service
• complete questionnaires or client forms
• enter into a service agreement
• make payments
• communicate with our team.

With your permission, or where appropriate, we may also receive information from authorised third parties such as:

• your support coordinator
• your plan manager
• family members or authorised representatives
• healthcare professionals or allied health providers
• real estate agents, moving companies and other trades involved in your project.

When you visit our website, we may also collect certain information automatically through cookies and website analytics.

Why we collect your information

We collect, hold and use your personal information so we can:

• provide our team and relevant third parties with the information
  needed to deliver your services
• prepare quotations and action plans
• communicate with you about appointments and services
• process invoices and payments
• provide customer support
• comply with legal and regulatory obligations
• improve our services
• administer our website
• send marketing communications where you’ve consented or where otherwise permitted by law.

If you’d prefer not to receive marketing emails from us, you can unsubscribe at any time using the link in the email or by contacting us directly.

If you don’t provide your information

You’re welcome to choose what information you share with us. However, if certain information isn’t provided, we may not be able to deliver some or all of our services or respond fully to your inquiry.

Sharing your information

We never sell or rent your personal information.

Where it’s reasonably necessary to provide our services or meet our legal obligations, we may share your information with:

• employees and contractors working on our behalf
• payment processors
• accounting and bookkeeping providers
• IT service providers
• cloud storage providers
• customer relationship management (CRM) systems
• software providers we use to deliver our services
• professional advisers
• government agencies where required by law
• NDIS plan managers, support coordinators or authorised representatives where relevant.

We only share the information that’s needed and take reasonable steps to ensure appropriate safeguards are in place.

Overseas disclosure

Some of the technology platforms and cloud-based software we use may store or process information on servers located outside Australia.

If this happens, we take reasonable steps to ensure overseas providers handle your personal information in a way that’s consistent with Australian privacy laws or are otherwise subject to appropriate privacy obligations.

AI and transcription tools

With your consent, we may use secure artificial intelligence (AI) or transcription tools to help us record consultations, summarise meeting notes or prepare documentation.

If we use these tools:

• we’ll let you know beforehand
• recordings will only be made with your consent
• your information will only be used to help provide our services
• we’ll take reasonable steps to keep your information secure.

Keeping your information secure

Keeping your information safe is important to us. We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Some of the ways we do this include:

• password-protected systems
• secure cloud storage
• restricted staff access
• encryption where appropriate
• securely disposing of information when it’s no longer needed.

While we do everything reasonably possible to protect your information, no method of electronic storage or transmission can ever be guaranteed to be completely secure.

Accessing or correcting your information

You’re welcome to request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete or out of date, you can also ask us to correct it.

Simply contact us using the details below.

We’ll respond within a reasonable timeframe and may ask you to verify your identity before providing access.

In limited circumstances permitted by law, we may refuse access. If that happens, we’ll explain why.

Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us better understand how people use our website.

This may include information such as:

• IP address
• browser type
• pages visited
• time spent on our website
• referring website.

You can disable cookies through your browser settings if you prefer, although this may affect some website functionality.

How long we keep your information

We only keep personal information for as long as it’s reasonably needed to provide our services, meet our legal obligations, resolve disputes or enforce our agreements.

When it’s no longer required, we take reasonable steps to securely destroy or de-identify your information.

Privacy complaints

If you believe we’ve breached your privacy or the Australian Privacy Principles, we’d appreciate the opportunity to investigate and resolve the issue.

Please contact us with the details of your concern so we can properly assess it.

We aim to respond within 30 days.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business practices, technology or legal obligations.

The most up-to-date version will always be available on our website.

Contact us

Professional Organiser Co Pty Ltd

Email: hello@professionalorganiserco.com

If you have any questions about this Privacy Policy, or would like to access or correct your personal information, please don’t hesitate to get in touch. We’d be happy to help.